Accessibility statement for Your Support Your Way Glasgow Website -

This website is run by Glasgow City Health and Social Care Partnership (HSCP). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and font size
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most PDF and Word documents published before 23 September 2018 are not fully accessible to screen reader software
  • you cannot modify the line height or spacing of text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email

We will consider your request and aim to get back to you in 5-10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact the Glasgow City HSCP Communications Team by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Glasgow City HSCP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Web Pages

'Onclick' is used without equivalents such as 'onkeyup', 'onkeydown', 'onkeypress'. 'Onclick' is not device-independent. This fails success criteria 2.1.1 - Keyboard (A). We are working to fix this issue.

In various instances link text does not accurately describe the purpose of the link or the purpose of the link for anchor purposes. This occurs when the same text is used for links to different URLs in Search Results and fails success criteria 1.1.1 – ‘Non-text Content’, 2.4.4 – ‘Link Purpose (In Context)’ and 2.4.9 – ‘Link Purpose (Link Only)’. We are working to fix this issue.

Some pages contain markup errors in element tags that could cause assistive technology to be unable to generate a satisfactory model of the page, resulting in inconsistent presentations of the page. This fails success criteria 4.1.1 – ‘Parsing’. We are working to fix this issue.

Some website users including those using assistive technologies may not be able to accurately interpret and parse content due to HTML code not being used to spec, web pages not being well-formed and/or the page does not fully conform to specification, and/or the page does not validate. This fails success criteria 4.1.1 ‘Parsing’ and 4.1.2 – ‘Name, Role, Value’. We are working to fix this issue.

PDFs and other documents

A number of PDF files published on the website:

  • have images with missing alt-text which fails success criteria 1.1.1 Non-text content
  • are missing titles which fails success criteria 2.4.2 Page Titled
  • do not have a language specified which fails success criteria 3.1.1 Language of Page
  • do not have a tab order specified, this fails success criteria 1.3.2 Meaningful Sequence, 2.1.1 Keyboard and 2.4.3 Focus Order
  • require bookmarks, this fails success criteria 2.4.5 - Multiple Ways
  • are missing headings, this fails success criteria 2.4.6 - Headings and Labels

New PDFs added to the website will be accessible.

PDFs published after 23 September 2018 have been made accessible retrospectively.

PDFs published before 23 September 2018 are not in scope and will not be fixed unless they provide information on how to access a service.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We will make essential PDFs published before 23 September 2018 accessible as per the regulations.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

We have created accessible documents guidance for staff to ensure that all new content added to the website meets accessibility criteria.

We will ensure that any documents uploaded to the website are accessible.

We receive weekly accessibility reports for the Your Support Your Way Glasgow website and continually monitor and address issues that are included in the reports.

Preparation of this accessibility statement

This statement was prepared on 27 August 2020. It was last reviewed and updated on 28 June 2023.

This website was last tested on 21 June 2023.

We used a combination of methods to test the accessibility of including:

  • automated software (Sitemorse)
  • manual sampling

We tested our main website platform, available at