What to do in an emergency

Emergencies can occur at any time and often happen when they are least expected. You can make sure that you are prepared by familiarising yourself with fire safety procedures and ensuring that you have relevant emergency contact details.

With a growing number of older adults living independently, it’s increasingly important to ensure that they’re safe at home. Older adults have a high chance of being injured in accidents because they may:

  • be less able to take quick action in case of an emergency due to problems with walking, seeing, memory, or hearing
  • be taking medicines that slow their thinking
  • live alone and have accidents when other people are not around to help.

Unfortunately, older adults who live alone may also become the victims of criminals who target older people. Knowing how to protect against this danger is important, too.

Keep emergency numbers handy

Always keep a list of emergency numbers by each phone and write this big enough that you could read it easily if you were in a hurry or frightened. Be sure to list numbers for:

  • Scottish Fire and Rescue Service – In an emergency dial 999
  • Police Scotland - In an emergency you should always dial 999. For non-emergencies and general enquires dial 101.
  • Gas Emergency Services Phone: 0800 111 999 (This is a 24 hour emergency line)
  • Scottish water - Customer helpline - 0845 601 8855, Emergency number - 0845 600 8855
  • Electricity North Scotland SSE Power Distribution 0800 300 999, South Scotland (including Glasgow) - SP Power Systems - 0845 272 7999
  • NHS 24 – Dial 111 for free if you are ill and can not wait until your GP surgery reopens
  • Local Social Work Office
  • Family member or friend to call in case of emergency
  • GP Surgery

Standby Service

Phone 0300 343 1505

Social Work Services Standby Service provides an emergency social work service out of normal office hours.

The basic responsibility of the Standby Service is to provide emergency social work counselling and intervention, to relieve situations of acute risk and to meet statutory obligations. The service essentially deals with referrals which are too urgent to await action by the local social work office the following day.